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Refund Policy

Returns, refunds, or exchanges can be made within 14-business days of receiving your package, or in-person sale. To be eligible for a return, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item worth over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Non-returnable items:

• Gift cards

• Downloadable software products

• Fees for Services/Classes/Workshops

 

There are certain situations where only partial refunds are granted:

• DJEMBES HAVE THEIR OWN POLICY - PLEASE SEE DJEMBE WARRANTY PAGE

• Book with obvious signs of use

• CD/media that has been opened

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 14-days after delivery/in-person sale

 

If the item is to be returned for any reason, please:

1)  Wrap your items carefully! Even if it is already broken, we don't want it to suffer additional damage.

2)  Include a copy of your receipt with the item.

3)  Write on the receipt if you are requesting a refund or exchange.

4)  Ship the item back to us with a delivery confirmation:

The JAMMIN! Shop

119 N. Woodland Blvd.

Deland, FL 32720

USA

Refunds will be issued back through the same method of payment that you initially used to purchase the item. Refunds will be credited within 48-hours of us receiving the item.  

If you haven’t received your refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at jamminshopdeland@gmail.com and we will help resolve the issue.